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Management accounts KPIs for care homes

A care home's monthly accounts are more useful with six measures beside the profit and loss: occupancy, fee per bed, staff cost ratio, agency share, debtor days and the break-even fee.

Six measures beside the profit and loss

We report six measures beside each month's profit and loss for a care home, each with a fixed definition so the figures compare from month to month.

A monthly KPI page for a care home

Care home KPIs
OccupancyOccupied bed nights divided by available bed nights, for the month and the last 12 months.
Average weekly feeFee income divided by occupied bed weeks, by funding route: council, self-funded and NHS.
Staff cost ratioCare and support pay, with holiday pay, National Insurance and pension, as a share of fee income.
Agency shareAgency hours as a share of all care hours, and agency cost per hour against your own staff cost per hour.
Debtor days by payerWhat each council, the NHS and private residents owe, divided by daily fee income from that payer.
Fee against break-evenThe weekly fee needed at current occupancy against the average fee received.
The measures and definitions we use in monthly reporting for care homes.

Occupancy

Many of a care home's costs, such as the building, the manager and night staffing, stay the same whether a bed is filled or not, so an empty bed takes most of its fee straight off profit. Occupancy reported weekly shows the effect before the month closes.

Staff cost as a share of fees

The National Living Wage rises 3.9% in April 2027, which moves this ratio unless fees rise by the same proportion. Reported monthly by home, it shows which homes need a fee review first.

Fees by funding route

Council-funded, self-funded and NHS-funded residents pay different rates on different terms, and NHS-funded nursing care is paid separately at £267.68 a week from 1 April 2026. Income and debtor days by payer show which payer is late.

How we help

Business Pulse gives care groups this report each month or quarter, with a review meeting to agree actions. It costs from £375 + VAT a month quarterly, or from £499 + VAT a month monthly, on top of your accounts fee.

Common questions

How is occupancy calculated?

Occupied bed nights divided by available bed nights in the period.

What does Business Pulse cost?

From £375 + VAT a month for quarterly support or £499 + VAT a month for monthly support, on top of your accounts fee.

Related reading

Care insolvencies and CQC's financial viability rule

Rising insolvencies in residential care and what regulation 13 requires.

NHS-funded nursing care and continuing healthcare

The four ways a nursing home place is paid for, including NHS-funded nursing care at £267.68 a week.

Negotiating your council's care fee uplift

What councils are told about fee levels, and the cost case that answers it.

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